Scheduling + travel time
We travel to you. If travel time makes your selected slot too tight (distance, traffic, weather, or a prior stop), we may adjust your appointment to the nearest workable time. If that happens, we’ll text/call to confirm.
Time Overages
Most appointments are planned within a 3-hour service window. If a non-commercial vehicle is excessively soiled and the service exceeds 3 hours, additional time will be billed at $30 per hour.
Commercial vehicles are handled separately and may require a custom time estimate based on size, condition, and service needs..
Access instructions
Please include any special access details when booking (gate code, call box, parking rules, building entry notes). Missing access info can delay the start time and may reduce the time available for your service.
Arrival timing
Arrival times are estimates. We’ll communicate if we are running early or behind.
Reschedule / cancel
If you need to reschedule or cancel, please do so at least 24 hours before your appointment.
Address changes
If the service address changes after booking, your appointment time may need to be adjusted based on the new travel time.